Refund Policy
Last updated: December 2024
Our Commitment to You
At FounderFlora, we want you to be completely satisfied with your purchase. This refund policy outlines the circumstances under which refunds may be provided for our services, including Aspire programs, Edge institutional partnerships, and FloraDeals marketplace purchases.
Refund Eligibility
Eligible for Refund
- Technical issues preventing access to purchased content
- Duplicate purchases made in error
- Unauthorized transactions on your account
- Service not delivered as described
- Request made within 7 days of purchase
Case-by-Case Review
- Requests made 7-30 days after purchase
- Partial completion of courses or programs
- Changed circumstances affecting usage
- Quality concerns with educational content
- Technical compatibility issues
Not Eligible for Refund
- Completed courses or fully accessed content
- Requests made more than 30 days after purchase
- Violation of terms of service
- Third-party product purchases on FloraDeals
- Change of mind without valid reason
Service-Specific Policies
Aspire Program (Students):
- 7-day money-back guarantee for premium subscriptions
- Pro-rated refunds for annual subscriptions (within 30 days)
- No refunds for completed certification programs
- Institutional group purchases follow separate terms
Edge Program (Institutions):
- 30-day evaluation period for new partnerships
- Refunds available if technical requirements not met
- Custom contract terms may override standard policy
- Training and setup fees are non-refundable after delivery
FloraDeals Marketplace:
- Refund policies set by individual product creators
- FounderFlora facilitates refund requests but doesn't guarantee approval
- Platform fees are refundable if the product refund is approved
- Dispute resolution available for unresolved issues
Refund Process
Submit Request
Contact our support team with your purchase details and reason for refund.
Review Process
We'll review your request within 2-3 business days and may request additional information.
Decision & Processing
If approved, refunds are processed within 5-7 business days to your original payment method.
Important Notes
- Refunds are processed to the original payment method only
- Processing times may vary depending on your bank or payment provider
- Currency conversion fees (if applicable) are not refundable
- Partial refunds may be offered for partially used services
- All refund decisions are final and not subject to appeal
- Fraudulent refund requests may result in account suspension
Alternatives to Refunds
Before requesting a refund, consider these alternatives:
- Account Credit: Receive credit for future purchases
- Service Exchange: Switch to a different program or service
- Extended Access: Additional time to complete your program
- Technical Support: Assistance with technical issues
- Payment Plan: Restructured payment schedule
Contact Information
To request a refund or discuss your options, please contact our support team:
Email: refunds@founderflora.com
Support Portal: Available in your account dashboard
Response Time: Within 24 hours during business days
Business Hours: Monday - Friday, 9 AM - 6 PM IST
Need Help?
Our customer success team is here to help resolve any issues before you consider a refund.
Contact us at support@founderflora.com for assistance.